Refund and Exchange Policy
Dr
Prabashni Coopsamy
Our website is provided by:
Suite 5 Starwood Mall
3 Andromeda Street
Starwood
Phoenix
4068
Contact email: online@drcoopsamy.co.za
Client is liable for full Courier fee with returns of goods
We take great care in the selection of the brands we stock ensuring the highest quality, safety, and integrity of all our retail products.
For hygiene and safety reasons, we are only able to accept returns under the following conditions:
Eligibility for Returns
* Products must be unopened, unused, and in re-saleable condition
* All original packaging, including cellophane wrap, tamper-proof seals, and labels must be intact and undamaged
* Returns must be requested and returned within 7 days of delivery
Please note: No returns will be accepted if seals are broken, packaging is damaged, or product has been used. All price stickers and product labels must remain intact.
To organise a return, please
Email online@drcoopsamy.co.za
You must read this document carefully.
Right of withdrawal
Unless exceptions apply, if you qualify as a South African consumer, you have the
right to withdraw from a contract within a specified period (usually 14 days),
without giving any reason. If you don’t fit this qualification, you cannot
benefit from the rights described in this section.
Exercising your right of withdrawal
To withdraw from a contract, you must inform us clearly of your decision. This
can be done using a withdrawal form or by any other clear statement. Make sure
to do this before the withdrawal period ends.
Withdrawal period
·
for goods, the withdrawal
period ends 7 days after you or a designated third party takes physical
possession of the goods;
·
for multiple goods ordered
together or delivered separately, the withdrawal period ends 7 days after you
or a designated third party acquires physical possession of the last good.
Effects of withdrawal
If you correctly withdraw from a contract, we will reimburse you for all
payments made to us, including any delivery costs, if applicable.
However, any additional costs resulting
from choosing a delivery method other than our standard option will not be
reimbursed.
We will process your reimbursement promptly
and no later than 7 days after we receive your withdrawal notification.
Reimbursements will be made using the same payment method you used for the
initial transaction unless agreed otherwise. You will not incur any costs or
fees for this reimbursement.
... on the purchase of physical goods
Unless we have offered to collect the goods, you must return them to us or to a
person authorized by us without delay and no later than 7 days after notifying
us of your decision to withdraw from the contract.
Your deadline is met if you hand the goods
to the carrier or return them as instructed before the 7-day period expires.
We may withhold reimbursement until we receive the goods or until you provide
evidence of returning them, whichever occurs first.
You are responsible for any diminished
value of the goods resulting from handling beyond what is necessary to
establish their nature, characteristics, and functioning.
You will bear the costs of returning the
goods.
Contact
All communications must be sent using the contact information provided in this
document.
Example
withdrawal form
Please use this link for returns